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Delivery and Returns Information

Deliveries within Australia

Leather and luggage offer free delivery Australia wide on all orders over $50, for orders under $50 a $8 postage/handling fee applies.

A delivery charge of $8 applies to orders for keys only (Australia wide) All keys are sent airmail.

Online orders are dispatched daily, Monday to Friday, with orders received before 12pm Perth time dispatched on the same day if possible. Depending on location, most orders are completed within 2-7 days. If part or all of your order is out of stock or unavailable you will be notified by email or phone and asked if you would like to wait for the item to be re-stocked, change it for a different item or be given a refund.

All items are sent via Australia Post, a tracking advice will be emailed to you once your order is dispatched. If your parcel takes longer than expected please check with your local post office. If you are not home, Australia post will leave a calling card advising you have a parcel awaiting collection. Leather and luggage online cannot be responsible for parcels lost or late delivered  by Australia post. Insurance can be easily added at the checkout (at an additional cost).

Estimated delivery times are as follows:

StateBusiness Days
Australian Capital Territory 4-6
New South Wales 4-6
Northern Territory 5-7
Queensland 5-7
South Australia 4-6
Tasmania 5-7
Victoria 4-5
Western Australia 1-2
Insurance

For added peace of mind, you can have your order insured against loss by Australia post. Simply click on the insurance button during the check out process. Insurance is charge at a rate of $1.50 per $100 of order value. The Insurance option is only for orders delivered within Australia.  In the unlikely event that your order is lost in transit, we will have it replaced for you, (when deemed lost by Australia post). Leather & Luggage online will not accept responsibility for uninsured orders.

Deliveries to New Zealand

Leather & Luggage online offer free delivery on orders over AUD$230.00 to New Zealand customers. Purchases under this amount will attract a postage charge of AUD$39.00

Orders are sent express international courier with signed delivery & tracking.   Delivery time 4 – 10 days.

Customs duties and charges may be payable by you on entry of your order to New Zealand, unfortunately these are out of our control. Please check with your customs dept if you are unsure on what duties may be levied. All transactions are in Australian dollars.