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Leather and Luggage Terms and Conditions

Welcome to the LEATHER AND LUGGAGE ONLINE terms and conditions. By using our website and/or placing an order you agree to be bound by these. Please read carefully before placing your order.

If you have any questions regarding our terms and conditions, our products or repair services or how to place an order online with us, please e-mail Leather and Luggage Customer Care on customercare@leatherandluggage.com.au

Your order

All orders are subject to acceptance and availability.

When you place an order your credit card will automatically be debited and you will receive an order confirmation, which is proof of your order.

In the unlikely event that an item you have requested is out of stock or unavailable, we contact you within two days and either refund your credit card or ask if you would select a different stock item.

Please note that once you have placed your order, we cannot make any changes or change the delivery address, unless you contact us immediately. So please take care to enter details accurately.

Leather and luggage reserves the right to refuse an order for any reason.

Paying for your order

Visa | Mastercard

Payment can be made using Visa, MasterCard or Paypal.

All prices listed on our website are in Australian Dollars and are inclusive of GST.

The total cost of your order is the price of the goods at the time the order is placed plus the delivery fee if applicable.

If the price of an item is listed incorrectly on our website you will be notified of the correct price by e-mail and given the option of proceeding with or cancelling your order.

We do accept orders by phone or fax. Customers are also welcome to shop direct with us at 317 Walcott St, North Perth and receive our web prices in-store.

Credit card security

Leather and luggage values your security. We use paystream an electronic payment gateway endorsed by the major banks including the Commonwealth Bank, National Bank, ANZ and Bank West. The Camtech Merchant Server uses 1024 bit RSA/56 bit DES encryption, to ensure that transaction details are protected and cannot be read over the Internet.

Your privacy

Leather and luggage values your privacy. Any information you provide to us via this web site is maintained and accessible only by Leather and luggage and its authorized partners in accordance with our Privacy Policy.

Refund and Returns Policy

Leather and luggage accepts returns if the supplied product does not meet the buyers expectations, within 30 days of purchase. All returns must be notified to Leather and luggage on Tel: 08 9443 1800 or email, prior to return and the buyer is responsible for costs associated with return delivery. Original delivery charges (if any) are not refundable. Goods returned must be unused in original packaging and with all tags intact.

You can also contact Leather and Luggage for assistance, and your product can be returned to us for assessment of the fault at your cost.  If covered by the warranty, the fault will be repaired and the item returned to you free of charge.  In the case that no repairs is possible, the item will be replaced or refunded.

Return goods to Leather and luggage 317 Walcott St, North Perth 6006. When returning goods please use a reliable method of postage, as leather and luggage is not responsible for any items you return that go missing or become damaged in transit. Refunds will be credited to paypal or the credit card you used to purchase the goods within 1-5 days of receiving the returned order. Insurance paid is not refundable.

Faulty keys will be replaced or money refunded including postage. Faulty keys must first be returned to us, at customer expense with purchase details.

Warranty

All products purchased from Leather and luggage come with a full manufacturer's warranty that covers any manufacturing defect or material fault. Warranty periods differ for different products. Warranty issues are resolved by the manufacturer or distributor of the product. If a problem occurs with your purchase, within its warranty period, you can contact the manufacturer for direct resolution of your warranty issue. The manufacturer or distributor will direct you to an approved repair centre in your state. Leather and luggage are authorized repairers for many major luggage brands. Contact us for assistance if you reside in Perth. Products damaged though misuse, accidental damage or carriers are not covered under warranty. If you notice damage to your luggage after a trip, we recommend that you submit a claim your your airline.

When You Receive Your Order

We try to ensure all our products are delivered free from defects, but if there is a problem with your purchase when you receive it, please contact Leather and luggage and we will organize to have the item replaced for you at no extra cost to you.

Web site content

While we have made every attempt to ensure that the information contained on this site has been obtained from reliable sources, Leather and luggage is not responsible for any errors or omissions, or for any results obtained from the use of this information. All information on this site is provided "as is", with no guarantee of completeness, typographical errors, accuracy or timeliness.

We have done our best to ensure that our products and the web site are reproduced as accurately as possible. However as the actual colours you see will depend on your monitor there may be a subtle colour variation between the web site and the product on delivery. If you have any questions relating to the product please e-mail to customercare@leatherandluggage.com.au before placing your order.

Certain links on this site connect to other web sites maintained by third parties over which we have not control. Leather and luggage makes no representations as to the accuracy or any other aspect of information contained on related web sites

Intellectual property & copyright

All text, images and design on this site are the sole property of Leather and luggage, or in some cases, a third party. Content on this site cannot be copied or used in any way without the written consent of Leather and luggage. Permission is granted to copy electronically and to print in hard, copy portions of this website as an informational resource, otherwise Failure to adhere to this may result in a breach of copyright or trademark, or other laws leading to civil and criminal prosecution.

Leather and luggage reserves the right to make changes to these terms and conditions at any time. Please check back from time to time to ensure you are aware of any changes.